Legal Policies

PrettyWP's commitment to data privacy and security is embedded in every part of our business.

Effective date: 08/12/2021

PrettyWP Limited (“we/us”) respect your privacy and are committed to protecting it through our compliance with this privacy policy. This Privacy Policy describes the type of information that we collect from you through the use of our services, or the use of this website www.prettywp.com (our “Website”), how that information may be used or disclosed by us, and the safeguards we use to protect it.

It is important to you that your personal information is kept safe and confidential. It’s equally important that once you communicate information to us, we acknowledge with you that such communication is secure.

Our Website and Services may contain links to third-party websites that don’t seem to be covered by this Privacy Policy. We, therefore, encourage you to review the privacy statements of other websites and applications to grasp their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to grasp our policies regarding your information and the way we’ll treat it. By using or accessing our website or the Services, you comply with the gathering, use, and disclosure of knowledge in accordance with this Privacy Policy. This Privacy Policy may change from time to time and your continued use of the website or the Services is deemed to be acceptance of such changes, so please check periodically for updates.

What kind of information do we gather?

The personal information that we collect is relevant to your inquiry with us and the services, the choices you make, and the products and features you use. Like many other providers, PrettyWP collects non-personally identifiable information of the type of web browsers and servers it usually makes available, such as browser type, language preferences, website, and the date and time of each visitor request. PrettyWP aims to collect non-personally identifiable information to better understand how PrettyWP visitors use its website. From time to time, PrettyWP may disclose non-personally identifiable information to aggregates, e.g., by publishing a trend report on the use of its website. PrettyWP also collects potentially identifiable information such as Internet Protocol (IP) addresses for logged-in users and for users who leave comments on PrettyWP sites. PrettyWP only discloses the IP addresses of logged-in users and commenters under the same conditions as the users and discloses personal information as described below, except that the IP addresses you are commenting on and the email addresses are visible and disclosed to the site administrators when a new comment left.

Some visitors who visit PrettyWP websites choose to interact with PrettyWP in ways that require PrettyWP to collect personal identification information. The amount and type of information collected by PrettyWP depends on the type of interaction. For example, we ask visitors who register at www.prettywp.com to provide a username and email address. Those working with PrettyWP are requested to provide additional information, including as required the personal and financial information required to process the transaction. In each case, the PrettyWP collects such information only when it is necessary or appropriate to achieve the purpose of the visitor’s communication with the PrettyWP. PrettyWP does not disclose personal identification information other than those described below. Visitors may also be reluctant to provide personally identifiable information, with a caveat that may prevent them from participating in certain website-related activities.

Protection of personally-Identifying information

PrettyWP discloses information that can only be personally identifiable and personally identifiable to its employees, contractors, and affiliated organizations (i) need to know such information to be processed on behalf of PrettyWP or to provide services available on PrettyWP websites, and (ii) have agreed that they will not expose you to others. Some of those employees, contractors, and affiliated organizations may be placed outside your country; by using the PrettyWP websites, you allow the transmission of such information to them. PrettyWP will not rent or sell personally identifiable information to anyone. In addition to its employees, contractors, and affiliates, as described above, PrettyWP discloses personally identifiable information only by responding to a summons, court order, or other governmental requests, or where PrettyWP firmly believes that disclosure is reasonably necessary to protect property or rights to PrettyWP, third parties or the community at large. If you are a registered user of the PrettyWP website and have provided your email address, PrettyWP may email you from time to time to inform you of new features, new services, request your feedback, or keep you up-to-date on what is happening with PrettyWP and our services. When you send us a request (For example, feedback), we reserve the right to publish it to help us clarify or respond to your request or to help us support other users. PrettyWP takes all necessary steps to protect against unauthorized access, use, modification, or destruction of potentially identifiable and personally identifiable information.

Your ability to view and correct information

At your request and subject to proof of identity, we will provide you with details of all personal information held about you under our control. Such information may be corrected, added to or deleted to ensure accuracy, up-to-date and complete.

Cookies

A cookie is a string of information stored by a website on a visitor’s computer that the visitor’s browser provides to the website each time a visitor returns. PrettyWP uses cookies to help PrettyWP identify and track visitors, their use of the PrettyWP website, and their website access options. PrettyWP visitors who do not wish cookies placed on their computers should set their browsers to reject cookies before using PrettyWP websites, with the drawback that certain features of PrettyWP websites may not work correctly without the help of cookies.

Your rights

You can ask us not to use your data for marketing. You can do this by contacting us at any time at support@prettywp.com.

If you are an EU / EEA citizen and have an account on our site (“Pretty WP”) or have left a comment, you can request access to the exported personal data file we hold about you, including any data you have provided to us. You may also request that we delete any personal information about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

If you are an EU / EEA citizen and have website maintenance with us, you can request access to the exported personal data file, including any data you have provided to us. You may also request that we delete any personal information about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

Changes

We may modify this Privacy Policy as we deem it necessary from time to time, or as may be required by law. Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of this Privacy Policy in your first use of the Website following the changes. If you have a PrettyWP account, you might also receive an alert informing you of these changes. We recommend that you check this page regularly to stay up-to-date.

Contacting Us

If you have any questions about our website or this Privacy Policy, please contact us by email at support@prettywp.com. Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you.

Below are the terms of service applicable to clients availing of a service provided by PrettyWP.

Effective date: 01/12/2021

The following terms and conditions govern all use of the PrettyWP website and all content, products, and services, available at or through the website (taken together, the “Website”). It also includes the customer support service (including reading and responding to support messages) provided to you and your customers (“the Services”).

The Website is owned and operated by PrettyWP Limited (“PrettyWP” or “We/Us/Our”). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, PrettyWP’s Privacy Policy and procedures that may be published from time to time on this Website by PrettyWP (collectively, the “Agreement”). We strive to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our platform. We respect freedom of speech and expression unless it is harmful to others. These Terms are imposed to protect you, other PrettyWP customers, and us against such harm.

We provide the services at PrettyWP site at www.prettywp.com (the “Site”) and all related services including our WordPress maintenance, Customer Support and Enterprise plans (the “Plans”), and hourly rate work (collectively, the “Services”) to you, the user, subject to all the terms, conditions, and notices contained or referenced herein (the “Terms”), but excluding any terms you seek to unilaterally impose or incorporate, or which are implied by law, trade custom or course of dealing. By using our Site or our Services, you agree and accept these Terms. For the avoidance of doubt, if we have any other written agreement with you and there is inconsistency or conflict with that agreement and these Terms, that agreement shall have priority.

In addition, when using particular services or materials on this Site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms. All such guidelines or rules are hereby incorporated by reference into these Terms.

We, therefore, recommend that you please read these Terms carefully before using this Site as they affect your rights and liabilities under the law and the basis upon which we will provide our Services, whether you use the Site as a registered user or guest. By using the website or signing up for any Plan, you accept the Terms and agree to obey them.

Changes to these Terms

We reserve the right, in our sole discretion, to modify or replace any part of this Agreement. It’s your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes.

Your registration obligations

In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of India or other applicable jurisdictions. You also agree to (a) provide true, accurate, current, and complete information about yourself as prompted by the Service’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or PrettyWP has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, PrettyWP has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

Payments and Billing Cycle

All Plans are billed on a monthly or annual subscription payment (unless otherwise agreed in writing with you), this applies to Care and Care Annual Pricing Plans. The minimum term for Plans is 30 days (a month) from the date of sign-up.

Cancellation and Renewal

Your subscription (monthly or yearly) will be automatically renewed at the end of the subscription period and you authorize us to collect the applicable monthly or yearly subscription fee for such subscription using any credit/debit cards or other payment mechanisms we have on record for you.

If you want to cancel your subscription, then you have to reach out to us before the end applicable subscription period, and the subscription can be canceled any time before the end of the subscription period.

User account and Security

Upon completing the Service’s registration process. you will create a password and account. You are responsible for maintaining the confidentiality of the password (Recommended to change the password frequently) and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify PrettyWP of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit (LogOut) from your account at the end of each session. PrettyWP cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

Your registration and obligations

In order to access some of the Services on this Site (PrettyWP), you will be required to use an account and password that can be obtained by completing our online registration, which requests certain information and data (“Registration Data”), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or PrettyWP has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, PrettyWP has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).

Services

You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, Internet access, and may such third-party fees (including payment of all fees associated with such access).

We make reasonable efforts to ensure that all descriptions of the Services available from us (PrettyWP) correspond to the actual Services that will be provided to you, however, please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

Revisions

The materials appearing on PrettyWP site could include technical or other mistakes, inaccuracies, or typographical errors. We may make changes to the materials and services at this site anytime. And we do make changes to our pricing plans thirty (30) days prior to written notice to you.

Access

You agree to allow us and our staff the right of access to the website and data, as is reasonably needed, for purposes of installing, servicing, configuring, maintaining, inspecting, upgrading, replacing, and removing the services and/or equipment used to receive any of the Services. In doing so, PrettyWP will take all reasonable care to ensure the work is completed in a professional manner with minimal interruptions to Services. In all instances, PrettyWP’s liability will not exceed what is provided within this Agreement.

Disclaimer

The materials on the PrettyWP website are provided “as is”. PrettyWP makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PrettyWP does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

Trademark

All logos, products, services, and service names related to these Terms of Service are trademarks of PrettyWP. You agree not to display or use in any manner the PrettyWP without prior written permission.

Incorrect Pricing

PrettyWP does its best to keep all prices on this website current and updated, however, due to a genuine error it may happen that an incorrect price is displayed. For cases like this, we keep our right to cancel the transaction and refund the payment, if such payment has been made.

Support Requests

Support must be requested through our support ticket system, Live chat, or by email so that it can be categorized and responded to in a timely manner. You will be notified via email with information about our support ticket system upon registration which you will find in our Partner portal area.

Refund

If you have not used our services, you may get a refund within a 30 days period from the date of signing up for our services.

Governing Law

Any controversy or claim arising out of or relating to the Terms shall be settled and adjudicated exclusively by the courts of Chennai in accordance with the laws of India without regard to conflict of law principles.

Limitation of Liability

The limit of PrettyWP’s liability in contract, tort (including negligence), by statute, or otherwise to the client (or its customers) concerning performance or non-performance in any manner related to this agreement, for any and all claims, will not, in the aggregate, exceed the total fees paid by the client to PrettyWP under this agreement in the immediately preceding 2 months from the date the claim arose, even if PrettyWP is advised in advance of the possibility of the damages in question and even if such damages were foreseeable, and even if client’s remedies fail of their essential purpose. If applicable law limits the application of the provisions of this section, PrettyWP’s liability will be limited to the maximum extent permitted.

In no event will PrettyWP be liable for any lost profits, special, indirect, consequential, incidental, or punitive damages arising out of or related to this agreement.

Links

PrettyWP’s website may contain links to third-party websites or services that are not owned or controlled by us.

PrettyWP has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. The inclusion of any link does not imply endorsement by PrettyWP of the site. Use of any such linked website is at the user’s own risk.

Entire Agreement

This Agreement and any subsequent Service Agreement Addendums constitute the entire agreement between the parties and supersedes all prior and contemporaneous, proposals, discussions, and writings between the parties concerning its subject matter and may only be modified by a written amendment signed by an authorized PrettyWP executive, or by posting revised Terms of Service.

Contacting Us

If you have any questions about our Terms or need more details, please contact us by email at support@prettywp.com. Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you.

Live Chat

If you contact us via our live chat system (‘Intercom’) on our website, any information that you put into the chat window, such as name, an email address, is collected to allow us to communicate with you as you have requested by engaging in the live chat system.

Embedded Contents

Pages and articles on this website may encompass embedded content material (e.g., videos, photographs, articles, and so forth.). Embedded content material from different websites behaves in the specific same way as though the visitor has visited the other website.

Contact Forms

If you fill out one of our contact forms, any information you enter in the contact form, such as a name or an email address, is collected to allow us to contact you in response to your contact form.

Payments or Checkout

When you complete one of our payment forms, any information you enter in the checkout form is collected to allow us to process your order and contact you in response to your order.

Cookies

If you have an account and sign in to PrettyWP, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We will set a few cookies to store your sign-in information and your screen display preferences when you sign in. Sign-in cookies last three days, and screen options cookies last for a year. If you select “Remember me”, your login cookie will be saved for thirty (30) days. The sign-in cookies will be deleted when you sign out of your account.

Your rights

You can ask us not to use your data for marketing. You can do this by contacting us at any time at support@prettywp.com.

If you are an EU / EEA citizen and have an account on our site (“Pretty WP”) or have left a comment, you can request access to the exported personal data file we hold about you, including any data you have provided to us. You may also request that we delete any personal information about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

If you are an EU / EEA citizen and have website maintenance with us, you can request access to the exported personal data file, including any data you have provided to us. You may also request that we delete any personal information about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

Retention

When you complete a purchase on our website, our system will automatically create an account for you to store your order data and create your subscription. This account information is stored permanently to allow us to keep accurate records of any data we are obligated to keep for administrative, legal, or security purposes.

When you fill out one of our contact forms, your data is stored on our website permanently.

When you fill out one of our feedback or survey forms, your data is stored at Typeform.com for 90 days.

When you sign up for our mailing list, your data is stored at Mailchimp.com permanently, until that data is deemed obsolete or until you unsubscribe to our newsletter or no longer required to contact you per our mailing list procedures.

How we protect your data?

We use two-factor authentication for our systems/websites where we store any sensitive data such as passwords. This helps us protect your information against unauthorized access by requiring more than just a username and password to access that information. And we have effective website security management systems and procedures in place that prevent unauthorized access to website processes and records.

Data breach procedures

The third-party services we use to store data are equipped to monitor unauthorized access and share any known system violations with us. These third-party services include Intercom.com, Mailchimp.com, PayPal.com, 2checkout.com and Google.com. Additionally, if, at any time, PrettyWP detects a data breach by one of the third-party companies listed above, or through our measures, we will immediately contact all parties involved and take immediate action per the rules and regulations of authoritarian authority.

Contacting Us

If you have any questions about our GDPR policy or need more details, please contact us by email at support@prettywp.com. Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you.

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