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Frequently Asked Questions
Have a question? You can find the answers to the most common questions we get asked by our customers. If your question is not answered below, please don’t hesitate to contact us.
You have to choose a plan based on your needs and click on Get Started. Then you will be redirected to the signup page and create an account with us! Once done, you’ll be redirected to the page where you can able to find all the details you need about getting started and we will send you introductory emails that include how you can share the credentials securely with us, get support, ask for edits/changes, and some recommendations to improve.
We’ll send you introductory emails once you’ve signed up for one of our plans. And those emails include all the details regarding getting started.
Every PrettyWP plan covers one WordPress site. If you want to add additional sites, then you have to purchase additional plans. You can choose multiple plans for different sites based on your needs. And you can get an additional discount for multiple sites.
You can request unlimited edits per month, but you have to know what you can request!
- Posts and Pages (Included): You want us to publish the post, change images or content on your site that you have sent to us.
- Posts and Pages (Not Included): You want us to write a blog post and publish it on your site.
- WooCommerce (Included): You want us to add new products to your site (You have to provide all the necessary details)
- WooCommerce (Not Included): You want us to create custom flows like checkout progresses or custom WooCommerce pages.
- Media (Included): You want us to upload the image to your site or replace the image on your content. (All the necessary files should be given)
- Media (Not Included): You want us to find the image for your site/content.
- You want us to replace a heading or paragraph on your site (Necessary details should be given)
- You want us to install and set up the plugin and themes.
- You want us to create a custom heading or paragraph to replace or create new content on your site.
- You want us to develop a custom plugin, theme, site, or custom functionalities.
It’s important to know about our response and resolution times to your support requests.
In most cases, we’ll reply to your live chat messages, tickets, or emails within a few minutes. Our average response time to live chat messages is 3-5 minutes.
In some cases, it may need some to take a look into the issue, but our team will reply to your requests within 1-3 hours.
Yes, we do offer migration services and it’s included in all of our pricing plans.
Payments are collected via PayPal, Stripe and FastSpring. When you sign up for one of our plans, you have a choice to pay using your debit, credit cards, or using your PayPal account!
Yes, if you’re a non-profit organization then we offer a 20% discount on all of our plans!
Of course, we do! Once you have signed up for one of our plans, we take care of your website. Our team will fix all the issues on your site, including the conflicts caused by the plugin, theme updates and hosting issues, etc. So, you don’t have to worry about this!
Currently, we’re focused on maintaining and supporting WordPress sites only. But, sure in the future!